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Terms & Conditions

1. Use Of This Website

1.1 The content of this website is owned by SilverLine Corporate Supplies. Access to and use of the website is subject to these Terms and Conditions, and all applicable laws.

1.2You may only make use of the website for the following specific purposes:

  • to browse through the Content of this website;
  • to view and purchase products as offered by SilverLine Corporate Supplies; and
  • to correspond with SilverLine Corporate Supplies.
  • Your continued use of this website shall constitute acceptance of the Terms and Conditions, not having been amended by you.

1.3 You may not copy, reproduce, modify, distribute, republish, display, post or transmit any part of the website without the written permission of SilverLine Corporate Supplies. You may view or print individual pages only for your own personal, non-commercial use provided you keep intact all copyright and acknowledge SilverLine Corporate Supplies proprietary rights.

2. Content

2.1 SilverLine Corporate Supplies make no representations or warranties of any kind, express or implied, as to the operation of this website and the content, unless specified herein or on the website expressly. You expressly agree that you use this website at your own risk.

2.2 SilverLine Corporate Supplies make no representations or warranties about the suitability or correctness of the content that is included on or otherwise made available to you through the website, or about the soundness, completeness, and accuracy of any of the content. Accordingly, you agree that you will not hold SilverLine Corporate Supplies liable for any claim of whatsoever nature, including, lawsuits, legal proceedings, damage, costs, interest, special, incidental, consequential or indirect damages, including damages for loss of profits, loss of business or downtime, arising out of or relating to your use of the website or any content that you access on the Website.

2.3 The website may contain certain images or links to third party websites, which are not under our control, nor are they maintained by SilverLine Corporate Supplies. SilverLine Corporate Supplies will not be liable for any loss or damage suffered by you as a result of using the links provided on the website.

3. Limitation of Liability

3.1 This website should only be used for information purposes. It is not advice and you should not rely on it to make, or refrain from making, any decision or take, or refrain from taking, any action.

3.2 SilverLine Corporate Supplies does not warrant that the Website, Content, our servers, and/or any electronic communications sent by, or from us, are free from viruses or other harmful components, and nor are they liable for any damage arising from said virus or harmful component.

3.3 SilverLine Corporate Supplies will not be liable for any damage of any kind arising from your use of the Website, or from any Content, including, but not limited to, direct, incidental and/or consequential damage, unless otherwise specified in writing.

3.4 You will be responsible for damages of any kind should you use the website in breach of these Terms.

4. Privacy Policy

SilverLine Corporate Supplies is committed to protecting your personal information. Your personal information refers to any information that can be used to identify you as an individual and includes your name, identity number, contact details, and bank account information. SilverLine Corporate Supplies is committed to protecting your personal information.

Your personal information refers to any information that can be used to identify you as an individual, and includes your name, identity number, contact details, and bank account information. By giving SilverLine Corporate Supplies your personal information, you consent to the use of it in order for SilverLine Corporate Supplies to monitor their services provided to you, to improve those services, and personalise your use of their services. SilverLine Corporate Supplies may also use such information to inform you about changes in the services that they offer and/or about features they may think you would find of interest.

You should note that SilverLine Corporate Supplies may monitor and keep records of any visits to the website and/or communication that you may send to, or receive from the website, and may use, publish and disclose such communications for any lawful purpose. If you have provided SilverLine Corporate Supplies with your credit card details, SilverLine Corporate Supplies will use all its reasonable endeavors to encrypt such information and take all reasonable steps to prevent the unauthorized access and use of such information. Your credit card details will not be disclosed to any third parties unless obligated to do so for any lawful purpose. SilverLine Corporate Supplies advises that “Cookies” are small pieces of information that are stored on your computer’s hard drive by your browser.

SilverLine Corporate Supplies may use cookies in the future to enable us to personalize your visits to our website and simplify your order process.

Please note that you will require the ‘cookies’ on your browser to be enabled in order to use these services and for the website to function correctly.

5. Agreement of Sale

An agreement of an online sale will only come into effect once you have electronically submitted a correctly completed order, for one or more products, and payment is either authorised, or received by SilverLine Corporate Supplies and reflects in SilverLine Corporate Supplies bank account.

6. Changes to the Website and/or the Terms

SilverLine Corporate Supplies reserve the right, without notice and in their sole and absolute discretion, to make changes to the website and/or these terms. It is your responsibility to review these terms on each occasion prior to making use of SilverLine Corporate Supplies services. If you continue to use these systems and services after the amended terms of use have been published, it shall constitute an acceptance of the amended terms of use.

7. Governing Law and Jurisdiction

This Website is hosted, controlled and operated within the Republic of South Africa, and is therefore governed by South African laws and is subject to the ‘Disputes’ set out hereunder, which records that you and SilverLine Corporate Supplies submit to the non-exclusive jurisdiction of the South African courts, subject to the provisions of Clause 10.

8. Security

Any person that delivers or attempts to deliver any damaging code to the website, or attempts to gain unauthorised access to any page on the website shall be prosecuted and civil damages shall be claimed in the event that SilverLine Corporate Supplies suffers any damage or loss as a result of such conduct.

You agree and warrant that your log-in name and password shall be used for your personal use only and never be disclosed to any third party. Any losses incurred due to transactions occurring by anyone using your log-in details shall be your responsibility only and SilverLine Corporate Supplies shall bear no responsibility in any way arising from such conduct.

All credit card transactions are Secure Socket Layers encrypted, secured by GeoTrust, and are PCI DSS compliant. SilverLine Corporate Supplies’ registration documents and the Website’s registered domain name are checked and verified by Thawte.

9. Domicilium

SilverLine Corporate Supplies chooses as its domicilium citandi et executandi for all purposes under these T&C’s whether in respect of court process, notice, or other documents or communication of whatsoever nature, the following address: 302 Southridge Road, Glenwood, Durban, 4001, South Africa.

10. Disclaimer

SilverLine Corporate Supplies are in no way responsible or liable for any loss, liability, damage (whether direct, indirect, special or consequential) or expense of any nature whatsoever, which may be suffered as a result of, or which may be attributable, directly or indirectly, to the use of, or reliance upon any information, links or service provided through the website, or any actions and/or liability for consequential or incidental damages.

SilverLine Corporate Supplies will not be responsible for any interruption, delayed or failed transmission, loss of programs or other data, storage or delivery of information, resulting from whatsoever cause.

All information appearing on the website is provided without any representations or warranties whatsoever, whether express or implied.

The information contained on the website provides general information on particular subjects and is not an exhaustive treatment of such subjects.

Prices, specials and promotions displayed on the website are that are exclusive to the website will be marked as such and do not apply in-store unless stipulated. Specific in-store prices, specials and promotions do not always apply to this website unless stipulated. Images are for illustrative purposes only.

11. Return Policy

SilverLine Corporate Supplies strives to provide the best possible service to its customers and has put the appropriate measures in place to ensure all its staff and suppliers are fully aware of, and comply with the Consumer Protection Act. We are committed to operate our business in terms of the requirements of the Consumer Protection Act and our returns policy is aligned therewith.

SilverLine Corporate Supplies’ quality assurance.

SilverLine Corporate Supplies only stocks quality goods. We are confident that you will be satisfied with every purchase you make, but should you experience any problems or concern, please refer to the options listed below. We are committed to operate our business in terms of the Consumer Protection Act and all policies are subject to the applicable law.

14 day exchange or refund policy.

We will refund or exchange most goods if you return them within 14 days of purchase. However, the goods must still be in their original condition and packaging, and you may not have used them at all i.e. the security seal or shrink wrap is intact (if applicable) and unused. We will exchange or refund products provided there is a valid proof of purchase.

Are certain items excluded from the 14 day exchange or refund policy?

Yes, there are a few exceptions. The goods we exclude from the 14 day return and exchange policy are:

General
  • For hygiene purposes, SilverLine Corporate Supplies will not allow returns on any face masks.
  • No cancellations will be permitted in respect of customized (special – order) goods and returns will only be accepted if the goods do not reasonably conform to the material specifications of the special order.
  • “special – order goods” means that a supplier expressly or implicitly was required or expected to procure, create or alter specifically to satisfy the consumers’ requirements.
  • Goods purchased by way of special arrangement or custom order will only be replaced if defective.
  • Customers are encouraged to ensure that measurements and specifications of custom made products are 100% correct when ordering, as custom made orders cannot be refunded or exchanged if incorrect sizes were provided.
Cartridges

Cartridges that are beyond their expiry date will not be returned.

Hardware
  • “special – order goods” means that a supplier expressly or implicitly was required or expected to procure, create or alter specifically to satisfy the consumers’ requirements.
  • Goods purchased by way of special arrangement or custom order will only be replaced if defective.
Furniture
  • “special – order goods” means that a supplier expressly or implicitly was required or expected to procure, create or alter specifically to satisfy the consumers’ requirements.
  • Goods purchased by way of special arrangement or custom order will only be replaced if defective.
  • Customers are encouraged to ensure that measurements and specifications of custom made products are 100% correct when ordering, as custom made orders cannot be refunded or exchanged if incorrect sizes were provided.
  • In the event of SilverLine Corporate Supplies agreeing to accept returned goods, a 20% handling fee will be levied.
  • Goods which are sold as “clearance sale items”, damaged, defective, used or repaired, where we disclosed these facts to you before you bought the goods.
What if the products are unsuitable for the purpose I initially bought them for?
  • If you indicated a particular purpose for which you intend using the goods to a salesperson who confirmed that you will be able to use the goods for that purpose, you may return the goods within 10 working days after you purchased them if it turns out that the goods are not suitable for the purpose you anticipated and indicated to the salesperson.
  • Subject to our rights in law to charge you for use and to get the goods fit for re-stocking, we will give you a refund.
What should I do if the item is defective?
  • If your goods turn out to be defective within the first 6 months after you received them from us, we will repair them, replace them, or give you a refund. Please note that it may not be possible to determine in-store whether goods have been damaged or what the cause of a failure or defect may be. This is of importance as it determines whether the goods may be repaired, replaced, or refunded. Accordingly, we reserve the right to refer returned goods for technical assessment by the manufacturer or authorised service centre prior to repairing, replacing or refunding and to provide you with feedback within 10 days of receipt of the returned goods and to act accordingly. We may arrange for the assessment to take place at your home in the case of some hardware -where applicable.
  • If your goods show a defect after the initial 6 month period, but still within the manufacturer’s warranty period, SilverLine Corporate Supplies will send the goods to the manufacturer for repair and the manufacturer will decide whether you have a valid claim and if so, whether they will repair or replace.

Manufacturers’ warranties – what applies to these?

As with all warranties, certain conditions and exceptions apply. Please take proper note of any terms or instructions that accompany your goods. We explain the general conditions as follows:

Cartridges
  • Used consumables such as printer toners or cartridges may not form part of the hardware being repaired and will thus not be replaced during repair.
Furniture
  • A five-year factory warranty against workmanship. This warranty however does not cover normal wear and tear.
  • All imported goods carry a one year warranty.
  • Specific components in chairs carry the following warranties:
    • Mechanism – one year warranty.
    • Castors – one year warranty.
    • Fabric – manufacturer’s warranty.
  • Electrical Appliances:
    • All electronic equipment carries a one year warranty.
When will the manufacturer's warranty not apply?
  • The manufacturer’s warranty will only apply to defects in the process of manufacturing the goods and will not apply in the following instances.
  • Damage caused by external factors but not limited to lightning, power surges, fire, or water damage.
  • Damage caused by misuse or abuse to the goods.
  • Goods used for a purpose other than the purpose for which they were manufactured.
  • Goods used contrary to their instruction manuals.
Accidental damage
  • Alteration, repair, modification or service carried out by anyone other than an approved manufacturer’s service centre.
  • Damage caused by the disregard for approved and recommended consumables.
  • The exchange or use of an inferior power plug.
  • Damage during the installation of furniture that has been performed by a non-approved service provider.
How will I be refunded?

You will be refunded in the same manner in which you paid SilverLine Corporate Supplies, once we have accepted a return and approved a refund, you will receive the refund in one of the following ways:

  • Electronic transfer directly into your account (allow at least 10 working days)
  • Cash (if the original payment was made in cash)
  • Credit card (by reversal back to your credit card and subject to banking delays)

12. Delivery Policy

Standard delivery times would be between 5-7 days, provided we have stock on hand.

SilverLine Corporate Supplies undertakes to do everything possible to ensure the secure and timeous delivery of all your purchases.

Please read the delivery policy before placing an order. Should you have any questions or concerns regarding the policy, feel free to contact SilverLine Corporate Supplies:

  • SilverLine Corporate Supplies delivers only to addresses within the Republic of South Africa.
  • Please check your order, contact and address details carefully before you submit it as changes cannot be made once you have received confirmation of your order.
  • Should you request SilverLine Corporate Supplies deliver the product/s to your physical address, then you should note that all orders will be delivered during normal working hours (between 08h30 and 17h00) on week days only, and will be delivered in due course. Please ensure that there is somebody available at the premises to receive the order. The cost of the delivery will be as displayed on the website at the time of making your purchase. This may vary from time to time and may change without notice.
  • The following procedure must be followed when receiving the order:
    • Proof of identity of the person signing for the parcel will be required (valid proof of identity will constitute an Identity Document book or a driver’s license)
    • The identity number of the person receiving your parcel will be noted on the Delivery Note by the courier/SilverLine Corporate Supplies representative, and you will receive a copy of the signed and completed Delivery Note and a Tax Invoice for your records.
  • Please ensure that the SilverLine Corporate Supplies sealing tape securing your parcel is unbroken and the parcel is undamaged. In the unlikely event that the tape is broken or the parcel damaged, the following may occur:
    • You may inspect the order against the Delivery Note to ensure that everything is correct before signing the Proof of Delivery document. Should any item/s be missing or damaged, this will be noted on the Delivery Note and both you and the courier/SilverLine Corporate Supplies representative will initial next to the notation; or
    • You may sign for the order without inspecting it; however this will be noted on the Delivery Note. The courier/SilverLine Corporate Supplies representative will then initial the Delivery Note, and in the unlikely event that any product/s is found to be missing thereafter, SilverLine Corporate Supplies will not accept responsibility for said product/s; or
    • You may request the courier/SilverLine Corporate Supplies representative to return the parcel, clearly stating the reasons as to why on the Delivery Note. Thereafter, you will be contacted by a SilverLine Corporate Supplies representative in due course.
    • SilverLine Corporate Supplies makes every effort to ensure that the information displayed on our website is up to date and accurate at all times. However, should an ordered item be out of stock, or any other delay in delivery will occur, every effort will be made to contact and inform you of same and, if necessary, make alternative arrangements.

13.Payment Options

  • You may make payment of your order charges, as well as the delivery fees (as applicable), online by providing SilverLine Corporate Supplies with your credit card details.
  • Kindly note that SilverLine Corporate Supplies accepts the following payment methods:
    • Visa; Visa Debit; and
    • MasterCard; MasterCard Debit
    • EFT Pro
  • If SilverLine Corporate Supplies are unable to successfully process your credit or debit card payment for your order or do not receive an EFT payment of the full amount in time, your order may be cancelled. Every effort will be made to notify you before the order is cancelled.
  • You authorise SilverLine Corporate Supplies to debit the amount that is payable for an accepted order from your nominated credit card to pay for the charges and fees (as applicable).
  • You may not pay, or attempt to pay, for Products through any fraudulent or unlawful means.
  • SilverLine Corporate Supplies will provide you with a receipt at time of delivery or collection (as applicable) which specifies the total fees and charges for the Products in the order.

14.Discounts, Promotional Prices and Delivery Charges

  • SilverLine Corporate Supplies reserves the right to apply or remove discounts on selected products and baskets at any set period of time and may change without any notice.
  • Discounts will not apply to Back To School products selected Computer Hardware and Furniture Products. No discount will apply to a product if it is not indicated on the website as such.
  • Discount only applicable during the dates stated in the Terms and Conditions.
  • Free Delivery only apply to periods defined and may change without any notice.

15. Special Limitations For Paper Purchases

  • Reams of paper purchases are limited to 5 reams per order due to the weight and cost of shipping paper. To order more than 5 reams, a separate order would need to be placed.

16.Cancellation of/changes to this Policy

  • SilverLine Corporate Supplies reserves the right to cancel or alter any of the above policies, at its sole discretion, from time to time.
  • It is your responsibility to frequent yourself with our policies on each occasion prior to making use of our services.