Frequently Asked Questions
Q - Do you deliver nationally?
A – Yes, we deliver all across SA. For remote areas, there will be an extended delivery lead time though.
Q - When can I expect delivery?
A – Once your order has been successfully processed, it takes 1-2 business days to be shipped. Thereafter please expect your shipment to take between 3-5 days to reach you. Should a product be out of stock at the supplier, you can choose to await stock or be credited/refunded.
Q - Do you only supply products listed on your website?
A – No, we are able to source most stationery items from our suppliers which usually takes 1-3 business days
Q - Help, I lost my login details!
A – No worries, simply call or email mel@silver-line.co.za and our team will assist you with reconnecting to your account.
Q - What is your BBB-EE certification?
A – Silverline Corporate Supplies is currently a level 1 BBB-EE Contributor.
Q - Do your prices include VAT?
A – All prices displayed on the site are inclusive of VAT.
Q - How do I get my VAT number on my invoice when placing an order online?
A – Upon registering a new account, you will be asked for your company details which will include your vat no.
Q - Do you offer business account facilities?
A – Yes, we offer a 30 day account from date of statement to businesses applying for this facility. You will need to be a registered user with your company name. Please contact us directly for more information on how to apply. Email: mel@silver-line.co.za or call 031-4927975.
Q - What payment options do I have?
A – We currently offer two payment options:
1. EFT:
Pay to SILVERLINE CORPORATE SUPPLIES PTY LTD
A/C TYPE: BUSINESS CURRENT ACCOUNT
A/C NO: 10124803758,
BRANCH: 250655
2. Credit/Debit Card (Mastercard, Visa)